![]() From here, you can select the number you would like to use for this integration. When the Infobip API Key is correctly entered in the previous screen, you will see a dropdown menu containing all your purchased dedicated Viber numbers. Infobip API key - Provides access to the Infobip platform used to send messages via Viber.įreshchat Domain - URL of the instance where the integration will be active.Īfter completing all of the fields, click Next. The following data are necessary to complete this step:įreshchat API key - Allows the Viber app to communicate with Freshchat. After you install the app, you will see the following screen: To install the app, go to the Freshworks marketplace and look for "Infobip Viber for Support". ![]() ![]() Click "Copy" to copy the key to your clipboard. The page refreshes and displays your new key at the top of the list of any other keys that are associated with your account. > List the IP addresses allowed to use the key Give the new key a descriptive name and followed by the below steps: Login to the Infobip portal with your account credentials. The table below provides an overview of all the supported message types, automation, structured message formats, message events and consumer profiles: In case you do not have one, you may request it from here. You may create an Infobip account if you don't have one from here.Īn Infobip API key to enable communication between Freshchat and Infobip.Ī dedicated Viber sender. The following are necessary to get started with the Viber for Freshchat app:Īn Infobip account. This article elaborates on functionalities that are supported and getting started in your journey integrating Telegram with Freshchat. The Viber for Freshchat app lets your customer service agents engage your customers via Viber.
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